December 3, 2020
Want to know one of the top secrets to improve occupancy rates? Excellent service. It may sound simple, but it’s not just about providing a phone number, keeping a tidy rental, and providing instructions for your guests.
It goes beyond everyday expectations. Guests want real service. They want you to cater to them. That doesn’t necessarily mean that you’re at their beck and call. But it does mean taking extra steps to make them feel valued.
There are a few things you can do to really show your guests how much you appreciate them. After all, they chose you over all of the local competitors.
1. Leave them extras. Don’t just provide the same old thing that everyone does. Go the extra mile. Provide your guests with little things that can make their stay better. You could even ask if there are dietary restrictions so you can provide them with items that fit their needs. Goodies that you might want to leave in your rental include coffee, tea, eggs, milk, popcorn, and other snacks. You could even leave guests some fun things like a Redbox gift card, a gift card for a local restaurant, or a gift basket.
2. Provide your guest with contact information. Make sure your guests know how to contact you if a problem arises. If you have certain hours of availability, clarify those too. However, if you team up with a property management company (like us), you can cater to guests at any time of the day or night.
3. Provide guests with local information and clear instructions. One way to cut down on calls from your guests and to increase satisfaction is to simply provide clear instructions. Make sure your guests know how to use everything, including the television remote and Wi-Fi. Provide any rules in regard to the property as well. Put together a guide that offers information about local hot spots they can check out too.
4.) If your guests need something, be there. Being there for your guests goes beyond providing contact information. You want to actually be there for them if there’s a problem. If something needs fixing, someone should arrive in a timely fashion to try and correct it. You want your guests to feel like you care about them.
When it comes to short-term rentals, customer service goes a long way. If you have great service, you’re more likely to get return bookings, guest recommendations, and good online reviews. If you’d like help improving your guests’ experience, check out our website:.